Guarantee / Warranty
All our parts are covered by different warranty periods which are shown on relative pages, which shows that the product is free from defects in materials and workmanship If defects arise during this period, we will at our option, repair or replace the goods purchased or refund your money. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor materials or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the material. Furthermore, we will not be liable for any damage to third party or attached equipment to which these products are used.
All decisions regarding the warranty acceptance will be taken by Spill Guard Automation and will accept by customer. Spill Guard Automation may or may not charge for repairs and return shipping if item’s warranty is void due to any reason.
What is covered in warranty?
Warranty is provided to ensure that Spill Guard Automation provides quality products and continue to improve products against general problems. However due to the kind of products we sell, its very easy to blow up the product due to many reasons like improper signals or power supply etc. We provide conditional warranty only in case there is genuine fault in the product.
Warranty is provided mainly against non proper components/parts used in some products such that the product does not work properly or non proper assembling or manufacturing defects.
Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact Spill Guard Automation within 7 days after receiving the parcel or else the warranty will be void.
Spill Guard Automation is not responsible for improper installation or carelessness of users while handling the products.
How do I claim warranty for the products?
Many a time’s customers do not check the product properly and claim warranty on the fully working product. We recommend you to go through all documentation provided by Spill Guard Automation for the product. In case even the problem still persists please send write-up of testing procedure that you have applied and the results to our email id [email protected] Please check our reply with all guidelines. Most probably the problem must be solved.
Please do not claim warranty until you are very sure that the product is faulty.
If there is any visible problem with the product please send us photograph of the products and we will send replacement free of cost in case we are convinced that the product is to be replaced under warranty.
If there is any functional problem the customer will need to return the product back to us for testing.
Shipping charges for returning the product is responsibility of the customer.
In case of genuine fault the product will be replaced at the earliest and shipped back to you free of cost.
In case there are no problems or warranty terms are void Spill Guard Automation can ask customer to pay shipping charges for returning the product.
In case even if the warranty is void due to some reason and the product is not damaged permanently we may repair the product and ask customer to pay minor repairing charges, replacement parts and shipping charges for returning the product.
Warranty can be claimed only once per order. Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small writeup via mail or a hardcopy in the package about the problem.
Products returned under warranty are tested only once in a week on Wednesday mornings by product developers at Spill Guard Automation to check the nature of the problems and to avoid such problems in future. If your product reaches to us on Wednesday afternoon the product will be checked on next Wednesday.
The products should be returned to “Spill Guard Automations, Classic Plaza,Shop No-19,Wadgaon Shinde Road,Lohegaon,Pune,Maharashtra,PIN-411047.
All communications related to warranty must be sent to our email id [email protected] We cannot handle such queries on phone as we insist to have written proof of all conversation. Please quote your order number in all communications.